Refund and Returns Policy

Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, the product must be unused, undamaged and in the same condition in which you received it. It must also be returned in its original packaging.

Certain types of products cannot be returned. We do not accept returns of perishable goods, such as food, flowers, newspapers or magazines. Intimate or sanitary products, hazardous materials, and flammable liquids or gases are also non-returnable.

Additional non-returnable items include:

• Gift cards

• Downloadable software products

• Certain health and personal care products

To complete your return, we require a receipt, invoice or other proof of purchase.

Please do not return the purchased product directly to the manufacturer.

In certain cases, only a partial refund may be granted:

• Books showing clear signs of use

• Products that are not in their original condition, are damaged or have missing parts for reasons not attributable to us

• Products returned more than 30 days after delivery

Refunds

Once we have received and inspected the returned product, we will notify you by email that it has been received. We will also inform you whether your refund request has been approved or rejected.

If your refund request is approved, we will begin processing the refund. The amount will be credited automatically to the bank card used for the original payment or through the original payment method within a specified period.

Late or Missing Refunds

If you have not yet received your refund, please check your bank account again first.

Next, contact your card issuer, as it may take some time before the refund is officially posted.

You should then contact your bank. Refunds are often subject to several days of processing before they are credited.

If you have completed all these steps and still have not received your refund, please contact us at info@smartdeployment.hu.

Sale Items

Only regularly priced products are eligible for a refund. Sale items cannot be refunded.

Exchanges

We replace products only if they are defective or damaged. If you would like to exchange a product for the same item, please email us at info@smartdeployment.hu, then send the product to the following address:

1223 Budapest, Gyula vezér út 59, Building A, Door 2/a, Hungary

Gifts

If the product was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift voucher equal to the value of the returned product. Once the returned product has been received, the gift voucher will be sent to you.

If the product was not marked as a gift at the time of purchase, or if the gift giver had the order delivered to themselves first, the refund will be issued to the gift giver. In this case, the gift giver will be informed of the return.

Returning Products

Products must be returned to the following address:

1223 Budapest, Gyula vezér út 59, Building A, Door 2/a, Hungary

The direct cost of returning the product must be paid by the customer. Shipping costs are non-refundable. If you are entitled to a refund, the cost of return shipping may be deducted from the amount refunded.

The delivery time of a replacement product may vary depending on the delivery address.

When returning a higher-value product, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that a product sent without tracking will reach us.

Need Help?

If you have any questions regarding refunds or returns, please contact us at info@smartdeployment.hu.