General Terms and Conditions

These General Terms and Conditions (“GTC”) govern the use of the smartdeployment.hu online store operated by Smart Deployment Kft. (registered office: 1223 Budapest, Gyula vezér út 59, Building A, 2nd floor, Door A; tax number: 27902606-2-43) as the service provider (“Service Provider”).

Customers may use the services of this online store only if they agree to all provisions of these GTC and accept them as binding upon themselves. This document is not filed and is concluded exclusively in electronic form; therefore, it does not constitute a written contract. It does not refer to any code of conduct.

Service Provider Information

Name of the Service Provider: Smart Deployment Kft.
Registered office: 1223 Budapest, Gyula vezér út 59, Building A, 2nd floor, Door A, Hungary
Email address: info@smartdeployment.hu
Telephone number: +36 30 967 7865 (Monday–Friday, 9:00 a.m.–5:00 p.m.)
Company registration number: 01-09-356161
Tax number: 27902606-2-43
Competent tax authority: South Budapest Tax and Customs Directorate of the National Tax and Customs Administration
Language of the contract: Hungarian

Hosting Provider Information

Name of the hosting provider: ININET Internet Kft.
Registered office: 1063 Budapest, Szinyei Merse utca 10, Hungary
Email address: info@ininet.hu
Telephone number: +36 20 293 9058 (Monday–Friday, 11:00 a.m.–5:00 p.m.)
Company registration number: 01-09-970252
Tax number: 23537646-2-42
EU VAT number: HU23537646
Competent tax authority: East Budapest Tax and Customs Directorate of the National Tax and Customs Administration

Basic Provisions

  1. Matters not regulated by these GTC, as well as the interpretation of these GTC, shall be governed by Hungarian law, in particular Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues concerning electronic commerce services and information society services. The mandatory provisions of the applicable legislation shall apply to the parties without any separate stipulation.
  2. These GTC are valid from 1 January 2024 until withdrawn and apply to the smartdeployment.hu online store. The General Terms and Conditions are available in Hungarian only.
  3. The online store and all copyright-protected works appearing on it are protected by copyright. Their copying, distribution, transfer or sale is prohibited.
  4. The online platform is available to customers 24 hours a day. Questions, errors or suggestions may be reported on business days between 9:00 a.m. and 5:00 p.m. by telephone at +36 30 967 7865 or by email at info@smartdeployment.hu.

Product and Pricing Information

  1. The online store currently offers renewable-energy and smart-home equipment, accessories and related services.

  2. Products available in the online store are sold exclusively online and, depending on their size, are delivered to a parcel locker or directly to the customer’s address. Services are provided on-site where applicable. All displayed prices are gross prices and include 27% VAT.

    Product prices do not include delivery costs. Delivery costs depend on the size of the products in the basket, the customer’s delivery address and the selected delivery method. For products weighing less than 40 kg, the delivery cost becomes visible after the relevant information has been entered. Packages weighing more than 40 kg always require prior consultation.

  3. The Service Provider displays the name and a detailed description of each product, together with a photograph. In certain cases, the images shown on product pages are for illustrative purposes, although in most cases they depict the actual product.

    If the Customer requires further information beyond that provided on the product page before making a purchasing decision, they may contact the Service Provider at info@smartdeployment.hu or by telephone at +36 30 967 7865. The Service Provider is available through these contact details on business days between 9:00 a.m. and 5:00 p.m.

  4. In the case of occasional promotions, both the regular price and the discounted price are displayed on the product page. Discount coupons may occasionally be offered for specific periods, products or target groups. The applicable terms and conditions are displayed where the coupon is advertised.

Ordering Process

  1. Registration on the website is not required to make a purchase, as orders may also be placed as a guest.
  2. One or more products may be added to the basket by clicking the “Add to Basket” button. After a product has been added, a “View Basket” button appears below it. Customers can view or modify the current contents of the basket by clicking this button or the basket icon in the upper-right corner of the website.
  3. After reviewing the basket, the Customer may proceed with the order. Registered customers can automatically load their billing details after logging in and can also view their previous orders and invoices.
  4. New customers may create a user account during the purchasing process, but registration is not a condition of purchase.
  5. Fields marked with an asterisk are mandatory, while all other fields are optional. The system verifies the format of certain information and notifies the Customer if any data have been entered incorrectly. Information may be modified until the order is finalised.
  6. If the Customer notices an error after finalising the order, they should notify the Service Provider as soon as possible using one of the contact details provided.
  7. After entering the billing information, delivery information, delivery method and payment method, the Customer must read and accept the GTC to proceed. The final step is the submission of the order, by which the Customer acknowledges that the purchase entails an obligation to pay.
  8. The Customer may choose from the available payment options to settle the total purchase price.
  9. To delete or modify an item in the basket, the Customer may click the “X” button displayed to the left of the item or use the “–” and “+” buttons next to the quantity to change the number of products ordered.
  10. The basket updates automatically. If this does not occur for any reason, its contents may be refreshed by clicking the “Update Basket” button. Additional products can be added by returning to the online store.

Payment and Delivery Methods

Payment Options

Bank transfer is currently available as the payment method in the online store.

Bank transfer: If payment by bank transfer is selected, the Customer will receive the information required for the transfer by email, together with the details of the purchase and payment.

The order will be processed after the full purchase price has been credited to the Service Provider’s bank account, provided that the purchase can be identified from the payment reference, the name of the person making the transfer and the amount transferred.

To speed up processing, the Customer must always enter the order identification number in the payment reference field.

Bank Transfer Details

Account holder: Smart Deployment Kft.
Bank: CIB Bank
Bank account number: 10700770-71998387-51100005
Payment reference: Order identification number
Payment deadline: One business day

Delivery Information

Due to their large size, our products can currently only be purchased with home delivery. The delivery fee is calculated individually in each case based on the weight and dimensions of the product and the delivery distance.

Prior consultation is always required to determine the delivery fee and the planned delivery date.

Processing and Fulfilment of Orders

  1. After an order has been placed through the online store, the system automatically sends a confirmation containing the order details.

    If the Customer does not receive this confirmation within 48 hours of submitting the order, the Customer shall no longer be bound by the offer or any contractual obligation.

    The order and its confirmation shall be deemed to have been received by the Service Provider or the Customer when they become accessible to the relevant party. The parties may deviate from these rules by mutual agreement.

  2. Orders are processed on business days.

  3. The standard fulfilment period for products in stock is 3–10 business days, but no later than 15 business days from confirmation. For products stored in external warehouses, delivery may occasionally take 20–30 business days.

    If the Service Provider and the Customer have not agreed on a fulfilment date, the Service Provider must perform the contract by the date or within the period specified in the Customer’s notice. In the absence of such notice, the Service Provider must fulfil the contract no later than 30 business days after receiving the order.

  4. If the Service Provider cannot fulfil its contractual obligations because the product specified in the contract is unavailable, it must immediately inform the Customer and refund the amount paid by the Customer without delay, but no later than within 15 days.

Right of Withdrawal

  1. Pursuant to Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, the Customer may withdraw from the contract without providing a reason within 14 days of receiving the ordered product and may return the product.

    Under Section 25 of the Decree, the consumer shall only be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

  2. To exercise the right of withdrawal, the Customer must send a written electronic statement to the Service Provider at info@smartdeployment.hu, clearly indicating their intention to withdraw from the contract.

    A model withdrawal form is provided in Annex 2 to Government Decree 45/2014 (II. 26.). Complaints may also be submitted to the following email address: info@smartdeployment.hu.

  3. The Customer is responsible for the cost of returning the product.
  4. The Service Provider will refund the price of a product used in accordance with its intended purpose no later than 14 days after receiving the returned product. The refund will be transferred to the bank account used by the Customer for the purchase.

  5. Due to the nature of the products available in the online store, the Customer acknowledges that, when exercising the 14-day right of withdrawal, a full refund may only be requested if the product is returned in unopened packaging.

    In other cases, the Service Provider will accept the returned product subject to a deduction corresponding to its diminished value. The amount of the reduction in value will be assessed individually in each case.

Commercial Guarantee

The Service Provider provides the following commercial guarantee periods for new products, provided that the product has demonstrably been installed or commissioned professionally and used for its intended purpose:

  • 12 months for products with a value of up to HUF 100,000;
  • 24 months for products with a value between HUF 100,000 and HUF 250,000;
  • 36 months for products with a value exceeding HUF 250,000.

In matters not regulated by these GTC, the provisions of Government Decree 151/2003 shall apply.

Statutory Warranty

The Service Provider provides a two-year statutory warranty for all products it sells.

This statutory warranty means that, at the time of delivery or commissioning, the product complied with the specifications set out in the contract and with the applicable EU quality requirements.

The statutory warranty applies to defects, including hidden defects, that already existed at the time of delivery or commissioning. Defects arising after this time may be covered by the commercial guarantee.

Complaints Handling

If the Customer notices a problem concerning an order, either when receiving the package or after delivery, they may submit a complaint to the Service Provider verbally or in writing.

To report a malfunction occurring during use, the Customer may contact the Service Provider by telephone at +36 30 967 7865 or by email at info@smartdeployment.hu. Complaints are handled on business days between 8:00 a.m. and 4:00 p.m.

To ensure faster processing, Customers should include the following information in their email:

  • name of the person who placed the order;
  • contact telephone number;
  • order identification number, which can be found in the confirmation email or on the invoice, or the invoice number;
  • name, item number or serial number of the product;
  • type and detailed description of the fault or complaint;
  • a photograph showing the fault, where the issue is visible.

We always aim to resolve commercial guarantee matters as quickly as possible to ensure customer satisfaction and provide long-term support.

Miscellaneous Provisions

The Service Provider and the Customer shall attempt to settle any disputes amicably.

Budapest, 1 June 2026